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FAQ

Ordering Online

How do I place an order?

How can I check my order status?

How can I pay for my order?

How quickly will my order be processed?

How do I know shopping is secure?

What will my personal information be used for?

I’m having trouble placing an order. I follow the prompts, but the site seems to be down. Whom should I contact?

Shipment and Service

My Shipment arrived later than expected. Whom should I contact?

My shipment is lost. What should I do?

My shipment arrived damaged. Whom should I contact?

My shipment was missing an item(s). Whom should I contact?

My Account

I forgot my username/password. How do I retrieve it?

How do you use my personal information?